Vicon VN-901T Specifications download pdf (Page 71)

www.viconme.com

WARRANTY REPAIR/REPLACEMENTS

Subject to the terms of the limited warranty in effect at the time of purchase, Vicon will repair or replace a product

that fails to meet the terms provided, within the product’s warranty period. The actual warranty period starts from

either a) the date of shipment from Vicon’s facility (point of origin) or b) the manufacturer’s date code (if the

shipment date is unknown). Warranty periods vary based on product category and type of equipment.

For all warranty repairs, Vicon will cover parts and labour. We will return equipment via the same incoming ship

method at no additional charge. If you request a different return ship method, we will charge for the full shipping

cost. Data Recovery is not covered under this warranty and is not part of the warranty returns process.

NON-WARRANTY REPAIRS

Non-warranty repairs are granted an extended warranty of 90 calendar days for all products.

For all non-warranty repairs, Vicon will provide you with a repair estimate that includes charges for parts, labour

(in half-hour increments), and all shipping. Repair charges may be based on a flat rate or parts and labour, and

will vary based on actual equipment and condition. You may pay for non-warranty repair charges by purchase

order or credit card.

ADVANCE REPLACEMENT

Advance replacement products are new or like-new refurbished products and carry a full original equipment

warranty. Vicon may send advance replacement product to replace defective equipment that has failed upon

initial install. We will ship advance replacements via ground the next business day. (In emergencies we may ship

replacements by air.)

Our repair department will evaluate the returned product to determine whether it is a warranty or non-warranty

replacement and charge you accordingly. We will invoice advance replacements at shipment and credit you upon

receipt of the defective product. If we determine, however, that the returned product is in good working order or

that performance issues were due to improper installation, misuse, abuse, or other user-related causes, we will

issue no credit and you will remain responsible for paying the invoice. Note: Advance replacement is not

available for custom products.

CREDIT RETURNS

Vicon will refund or credit new, standard production items that are unused and in the original unopened shipping

cartons for a period of 30 days from the original date of shipment. All returned merchandise is subject to a 25%

restocking fee. Products that have failed upon initial install within 90 days from the date of shipment (or date of

manufacture if shipment date is unknown) may be returned for credit without a restocking fee. As with advance

replacements, if we determine that the returned product is in good working order or that performance issues were

due to improper installation, misuse, abuse, or other user-related causes, we will issue no credit and you will

remain responsible for paying the invoice.

Note: "Special Order" means the order placed by the Purchaser for the Goods where the quotation or written

acknowledgement of the Order from Vicon identifies the Order as a Special Order. Credit is not available for

Special Order products.

PACKAGING YOUR SHIPMENT

Protecting the value of returned products by packaging and shipping them correctly is your responsibility.

Personal information from the product should be removed prior to its return. Vicon may not return the original

hard drive(s); therefore, the consumer is responsible for moving data to another media before returning. We

reserve the right to deny warranty coverage for any damage caused by failing to meet the following packaging

requirements:

 All electronic components must be taped and/or contained in their original electrostatic protective

packaging or an equivalent substitute.

 All parts must be packed securely inside the external shipping carton to prevent mechanical damage.

 External packaging must be sufficient to protect the contents from the usual hazards of shipping.

Terms of Trading

1 2 ... 66 67 68 69 70 71 72 73 74 75 76 77 78

Comments to this Manuals

No comments

Vicon VN-901T Specifications Page 71

Comments to this Manuals

Related products and manuals for Security cameras Vicon VN-901T